Privacy Policy

1. Introduction

Welcome to Sound Mining ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our sound engineering, production, and mastering services (the "Services").

This policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") of South Africa. We encourage you to read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect may include the following:

• Personal Identification Information: Name, surname, email address, phone number, and company name.
• Project Information: Details and files related to your audio projects, such as audio tracks, project notes, and creative briefs.
• Financial Information: Billing address and payment details necessary for processing invoices. Note: Sensitive payment information (like credit card numbers) is processed by our third-party payment gateway (e.g., Paystack, Yoco) and is not stored on our servers.
• Technical Data: IP address, browser type and version, and other technology on the devices you use to access this website.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below, based on our legitimate business interests and to comply with our legal obligations.

• To Provide and Manage Our Services: To create and manage your account, process your projects, and deliver the final audio products.
• To Facilitate Communication: To respond to your inquiries, send you project updates, and provide customer support.
• For Business Operations: To process payments, send invoices, and for internal record-keeping.
• To Protect Our Services: To help maintain the safety, security, and integrity of our website and services.

4. Sharing Your Information

We do not share, sell, rent, or trade your information with third parties for their promotional purposes. We may share information with the following parties:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processors, cloud hosting services).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights Under POPIA

As a data subject in South Africa, you have the following rights under POPIA:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.
• Right to Erasure (Deletion): You have the right to request the deletion of your personal information, subject to legal and contractual retention requirements.
• Right to Object to Processing: You have the right to object to the processing of your personal information.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe our processing of your information is unlawful.

To exercise these rights, please contact us using the contact details provided below.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may contact us at: